As a REALTOR®, you may already have a mover that you've referred clients to in the past. However, it's important to ask: Have you thoroughly vetted that mover?
Here are key questions to ask when vetting a moving company:
1. Are they properly licensed?
Ensure the mover meets all state and federal requirements to operate legally.
2. Do they have adequate insurance?
Verify that the company carries insurance for trucks, employees, and property damage.
3. Do they offer valuation coverage for household goods?
In most states, movers must explain coverage options, as required by law.
By confirming the answers to these questions, you ensure your clients will have the best possibility of receiving a professionally performed move.
Also, it avoids the unexpected issues during the move.
Resources for Vetting a Mover
Getting the Right Estimate
Before scheduling estimates, clients should create a list of all goods to be packed and moved. During the estimate process, it’s important to take thorough notes on the details provided, both written and verbal. These notes will help clients compare estimates and understand each company’s terms.
Understanding Estimates
Some movers offer flat-rate or binding estimates, which can be beneficial if both the client and the mover are clear about the exact services being provided. Ensure that the estimate lists all agreed-upon services, as any changes could lead to additional charges.
Storage-Related Service Estimates
If the client's household goods are to be stored it is important that they set up an appointment to view the mover's facilities. The items to look for or ask about on your walkthrough are:
- Do they use wooden storage vaults for securing the goods?
- Is every piece of furniture completely padded and carefully stacked?
- Is every piece of upholstered furniture padded, stretch-wrapped, and placed on racks?
- The warehouse should have adequate ventilation, fire, and burglar protection.
- Climate-controlled storage is nice but very expensive. It is usually not needed in the mid-Atlantic states depending on the types of furniture you have.
